AFFECTS OF COVID-19 ON SHIPPING:

Please allow additional time to receive your packages. We are not responsible
for packages arriving late. Contact the specific mail carrier associated with
your order for tracking updates.

 

PROCESSING TIME:

We ship 6 days a week, Monday - Saturday, except for holidays. We take minimum
4 days to 10 days to process the orders for the products in the store. Processing
time for the custom orders will depend on the scale of the project.  Please allow processing time from when your
order is placed to when it is shipped. 

PACKAGING:

We make sure to ship every item in the most economical way possible. We use recycled
boxes sealed with recycled paper tape and use biodegradable, recycled poly
mailers for your smaller orders.  

DOMESTIC SHIPPING INFORMATION:

We provide free domestic shipping across India on all products listed in the
store. We use India Speed Post and Delhivery for our Domestic shipments. Please
allow 5-7 days for your order to arrive.

INTERNATIONAL SHIPPING INFORMATION:

We are happy to offer shipping worldwide! Shipping costs are based on your
location and the weight of your order.  You will be responsible for any
customs and/or duties associated with your order.

We offer two shipping services at the time of checkout:
Standard registered and Express

We use India Post International registered post for the
standard postage opted which takes 10-20 days to arrive depending on the
country it is shipped to. Also, this service does not offer complete end to end
online tracking for the shipment.

We use FeDex/ DHL for the Express Shipping opted which takes
4-6 days to arrive depending on the country it is shipped to and allows online
tracking for the shipment.

Duties and customs fees for international shipments are the
responsibility of the Buyer.  



LOCAL PICK UP:

We are thrilled to offer free local pick up from our Studio!

Pick up at our Studio located at B-15/31, Vijay Annex,
Waghbil, G.B.Road, Thane is available during limited hours. Appointments are
required to ensure that your order is ready for pick up.

CANCELLATIONS AND ADJUSTMENTS :

Have an issue with your order?  We typically can make adjustments/take
cancellations to an order within the first 60 minutes of an order being placed.
If your request is sent within one hour of placing the order, we are happy to
accommodate you!

Having difficulty locating your package?  Please
use the tracking number shared in your shipping confirmation email and contact
the mail carrier directly with any issues on your delivery status.  

DELIVERY DELAYS/ TRACKING :

We have no control over mail carrier delays or delivery issues. We give
our best to process and ship your order as quickly as possible and cannot be
held responsible for any delay encountered during transit for any reason. Once
a package is out of our hands it is in the control of the mail carrier. Please
use your tracking number for shipping updates.

We are not responsible for packages that are determined by
any carrier as “Undeliverable” or “Return to Sender”. Any package that requires
re-shipping for these reasons will incur additional shipping
charges.  

RETURNS/ EXCHANGES:

We want you to be happy with your order from us. However,
since we are a small business, we are unable to offer refunds if you change
your mind about an order for any reason.

We are happy to offer refunds or exchanges for products
returned unused & without damage. If you would like to exchange or receive
refund for your item, please contact
us within 7 days of receipt to be eligible for exchange or refund.  

Customers are responsible for return shipping costs and
shipping costs for the replacement.  

Any custom made items, used items or damaged items are not
available for exchange. Packing materials must be used for return shipment to
prevent damage in transit. 

DAMAGED PRODUCTS:

Even though we take utmost care in packing your order, there
are chances of it getting damaged in transit. We will happily replace any
defective or broken merchandise. Please contact us within
7 days of receipt of the item to qualify for repair or exchange.  In
order to qualify for an exchange, please include the date of purchase and an
image/ video of the unboxing. We will cover the return shipping and shipping
for the replacement.  

Still have questions regarding our shipping policies? 
Please contact us.